Monica Eaton-Cardone is an entrepreneur and business leader with expertise in technology, e-commerce, risk relativity and payment-processing solutions.
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations.
Within reach of their customers at the customer’s convenience—in terms of both time as well as
accessibility. In order to craft a positive customer experience, you have to make support available as many hours a day as possible, across as many platforms as you manage. Your customers might try to contact you over the phone just as easily as they might via an Instagram comment.
Today, we’re in what many experts have dubbed the ‘Age of the Customer,’ an era in which customer centricity is the key to success. Today’s consumers are savvy and they have been conditioned to expect, not only immediate gratification, but also exceptional customer support – both throughout the buying process...