Monica Eaton-Cardone is an entrepreneur and business leader with expertise in technology, e-commerce, risk relativity and payment-processing solutions.
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The nature of our business is chargeback mitigation, a subject long considered taboo. We have found that merchants are embarrassed to admit that they have a chargeback problem. Getting them to address the “elephant in the room” is hard enough, but convincing them that they may not be able to combat it alone provides an additional challenge.