Monica Eaton-Cardone

Monica Eaton-Cardone

COO, Founder, Owner Chargebacks911

Monica Eaton-Cardone is an entrepreneur and business leader with expertise in technology, e-commerce, risk relativity and payment-processing solutions.

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Chargebacks: 5 Ways Online Retailers Fail to Address Them

hargebacks dominated discussion during a panel session on card-not-present (CNP) fraud Tuesday morning at the Money20/20 Europe conference. Chargeback or “friendly” fraud, which involves a customer making an online purchase from a retailer and then requesting a refund from the bank, has become a major problem for merchants in Europe.